A Better Way to Manage Cardiac Remote Monitoring: Inside Aurora Denver Cardiology Associates’ Strategy

Cardiac remote monitoring plays a critical role in modern electrophysiology (EP) care, but it can place a heavy operational burden on clinics. Aurora Denver Cardiology Associates wanted a more sustainable, connected, and efficient approach. Dr. Christopher Porterfield shares how his team partnered with Octagos to streamline workflows, increase connectivity, and support both staff and patients.

Improving EP Clinic Efficiency Through a Full-Service Model

As a cardiac electrophysiologist, Dr. Porterfield and his team follow more than 3,500 cardiac device monitoring patients across multiple hospitals and outreach sites. With growing device transmission volume and increasing alerts, maintaining timely reporting and connectivity became a challenge.

“As soon as our device techs were fully trained, they moved on. We were falling behind on reports and billing, and we weren’t compliant.” – Dr. Christopher Porterfield

The team chose the Octagos full-service cardiac remote monitoring model, combining software, AI, clinical expertise, and patient engagement support. This shift improved operational consistency and reduced the burden on staff.

"Where Octagos shines is the rapid notification. It’s designed by an electrophysiologist – all the things people complain about with other vendors, they’ve addressed.” – Dr. Christopher Porterfield

Measurable Results in Cardiac Device Remote Monitoring

After adopting Octagos’ remote monitoring service, the clinic saw meaningful improvements in both workflow and patient outcomes:

• 95% patient connectivity
  
• 20,000+ device transmissions processed in six months
  
• Two-thirds of transmissions are automatically filtered as non-actionable via AI
  
• 12% increase in patient volume without additional staffing
  
• Significant reduction in inbound phone calls and staff burnout
  

These gains allowed the team to focus attention where it matters most – on patients, not process management.

Faster Alerts and Earlier Device Visibility

Early cardiac device connectivity became a key advantage.

“Most patients are already transmitting before their one-week wound check. That never happened with other systems.” – Dr. Christopher Porterfield

This improvement reduced troubleshooting, improved predictability, and ensured visibility into device activity soon after implant. When clinically relevant alerts did occur, the team received them quickly – not from the patient days later.

A More Supportive Patient Experience

Dr. Porterfield shared the story of a 96-year-old patient who became alarmed when her home monitor began blinking in the middle of the night. The Octagos patient engagement team answered her call, stayed with her on the line, and guided her through the next steps. For the clinic, this reinforced the value of pairing remote cardiac monitoring technology with human support.

This approach helped reduce phone volume, increase patient confidence, and maintain continuity of care.

Practical Takeaways for Remote Monitoring Clinics

• Use mobile access for faster clinical response
  
• Leverage AI filtering to reduce time spent on non-actionable events
  
• Ensure early patient connectivity to streamline follow-up visits
  
• Use analytics to identify opportunities for ablation, device upgrades, or anticoagulation
  
• Rely on engagement support to minimize administrative workload
  

Looking Ahead: Scalable Cardiac Remote Monitoring

As device data and wearable monitoring adoption continue to rise, scalability will remain essential. Dr. Porterfield believes that AI-supported and service-backed cardiac remote monitoring will play an expanding role in managing complexity and supporting clinical teams across electrophysiology.

Conclusion

Aurora Denver Cardiology Associates improved connectivity, reduced administrative burden, and increased clinic capacity by partnering with Octagos. Their experience demonstrates how a full-service cardiac remote monitoring model can help EP teams create a more predictable, efficient, and scalable workflow.

To learn more about how Octagos supports clinics with remote cardiac monitoring, schedule a demo or email info@octagos.com.