Lehigh Valley Heart & Vascular Institute increased billing efficiency from 68% to 94%, onboarded 7,718 patients on day one, and boosted monthly collections by 31% using Octagos’ remote cardiac monitoring platform.
Meeting Modern Demands for Remote Cardiac Monitoring
As remote patient volumes surged, Lehigh Valley Heart & Vascular Institute (LVHVI) faced increasing pressure on its device clinic operations. Managing nearly 8,000 patients with implantable cardiac devices, the team’s infrastructure, largely unchanged since 2017, could no longer support the scale and complexity of care required.
Manual alert triage, extended billing windows, and fragmented workflows limited both efficiency and patient engagement. To meet national best-practice standards, LVHVI sought a comprehensive, technology-driven solution to modernize its remote monitoring program.
The Solution: Intelligent Automation and Seamless Integration
Informed by the 2023 HRS Expert Consensus Statement on Remote Monitoring, LVHVI partnered with Octagos to realign operations around automation, compliance, and data accuracy.
Key priorities included:
- Delegating non-clinical and administrative tasks to automated systems
- Streamlining alert management to reduce burden
- Integrating device data and clinical interpretations directly into the EMR
- Monitoring compliance systematically through analytics
- Achieving recommended staffing ratios without increasing headcount
A full database optimization was completed to validate and consolidate patient records, eliminate duplicates, and ensure reliable synchronization between Octagos, the EMR, and vendor systems.
Implementation at Scale
Implementation began with a coordinated migration of LVHVI’s existing Paceart database and integrations across Epic and vendor portals.
By the day of go-live, 7,718 patients were successfully migrated — ensuring uninterrupted continuity of care and a unified data ecosystem.
Within 90 days, measurable results were achieved across key metrics:
- Billing efficiency: Improved from 68% to 94%
- Average monthly collections: Increased 31%
- Alert fatigue: Significantly reduced through workflow automation
- Referral pathways: Expanded for atrial fibrillation and heart failure monitoring
Data-Driven Results
Using Octagos’ analytics, LVHVI identified new referral opportunities for atrial fibrillation and heart failure interventions, improving clinical coordination across programs. The platform’s EMR integration also enhanced communication between electrophysiology, cardiology, and hospitalist teams.
Operationally, the Institute achieved:
- Automated charge capture and billing through Epic
- Improved staff productivity and morale
- Reliable, bidirectional data synchronization across systems
Financially, LVHVI reported over $330,000 in recovered revenue during the first 12 months following implementation.
Lessons Learned
- Change management is essential. Strong project governance supported team alignment and rapid adoption.
- Integration is ongoing. Continuous post-launch optimization refined workflows and maintained data accuracy.
- Technology enables strategy. Automation enhanced—rather than replaced—clinical expertise.
A Scalable Model for the Future
LVHVI’s partnership with Octagos demonstrates how intelligent automation and deep EMR integration can scale remote cardiac monitoring efficiently and sustainably. The results speak for themselves:
- 94% billing efficiency
- 7,718 patients onboarded day one
- 31% increase in monthly collections
- >$330K in recovered revenue within 12 months
Through this collaboration, LVHVI built a modern, data-driven model for high-value cardiovascular care—one that supports both clinical excellence and operational growth.
Read the Full Case Study
Explore the full details of LVHVI’s digital transformation, including implementation strategy, analytics framework, and measurable financial outcomes.
👉 Read the full case study: Lehigh Valley Heart & Vascular Institute’s Strategic Implementation of Octagos
Source: Case Study: Lehigh Valley Heart & Vascular Institute – Strategic Implementation of Octagos (© 2025 Octagos Health, Inc.)